KYOCERA Document Solutions
Kyocera analysed the challenges with the current vendor and created a tailored solution for Arcadis. This included a fully customisable MFP user interface powered by KYOCERA Net Manager, Advanced OCR powered by ScannerVision and a remote maintenance-enabled fleet with firmware upgrades as part of KYOCERA Fleet Services.
Background
Arcadis is a leading global Design & Consultancy firm for natural and built assets. It advises clients on how to deliver exceptional andsustainable outcomes throughout the asset lifecycle by applying market sector insights and collective design, consultancy, engineering, project and management services.
Founded in 1868, the company is based in Amsterdam, and has 27,000 employees spread across 70 countries worldwide, generating 3.3 billion € in revenues. The scope of the current case study is the Middle East region, specifically the offces located in Qatar and Oman.
Challenges and Solutions
High printing costs
experienced with an increase in print volumes of the customer's print jobs.
Inefficiency
and delays to the agreed service level agreement and legacy devices with limited features and sub-optimal performance.
Lack of security
with users sending jobs regardless of the machine condition, resulting in unattended documents at the device tray.
Lack of sustainability
as a result of empty toner cartridges and used consumable items thrown in the trash.
Reduced costs
due to Solution as a Service (SaaS) business model flexibility, enabling Arcadis to pay less when printing more.
Improved productivity
due to an integrated solution with a single touch of the panel & device management system with "just-in-time" service.
Enhanced security
with real time device monitoring, ensuring documents are only released upon authentication & when the devices are ready.
Minimised waste
due to long life parts and high yield consumables, environmentally friendly collection and disposal service.
“In 25 years of working with various printing service providers, I have never experienced the ease and efficiency I recently did with Kyocera. Undoubtedly, they are ahead of the game with their new products and software. A huge advantage is in the human touch when it comes to service, and the ability to turn things around quickly – even exceeding expectations. The Kyocera team are friendly and easy to talk to, and really worked together with us on this project. If our requests were out of their standard, Kyocera tried their best to include it within the scope. I cannot recommend them highly enough.”
Ghassan Alnajjar, Middle East Business Enablement & IT Director
The Results:
A full fleet refresh and 30% print cost reduction
Kyocera’s solution was to streamline and right-size the fleet to include TASKalfa 8052ci & 6052ci fully equiped with Single Pass Document Feeders, Banner Printing and Booklet Finishers together with Stapling and Punching. The three year comprehensive contract also included KYOCERA Net Manager, KYOCERA Fleet Services and ScannerVision to deliver the following benefits to the Arcadis management, IT team and end users:
- A scalable SaaS solution for the Qatar Office easily adaptable to changing volume demands (up to 9 and down to minimum of 5 devices) and a pay-per-user model for the Oman Office with no initial investment or monthly rental charge.
- 99% device availability with reduced IT expenses, service desk calls and downtime enabled by proactive cloud based service tools.
- A single easy-to-use interface on all devices with colour scanning and high print quality at a single touch, plus advanced Optical Character.
- Recognition (OCR) & workflow management on all paper formats for optimal productivity.
- A training and transition program for end-users, the IT team and admin staff with detailed project planning and a change.
- Enhanced security with user authentication on the device assuring the confidentiality of all printed documents, the encryption of stored electronic information and 24/7 fleet monitoring.
- A sustainable, strategic partnership with Kyocera Document Solutions Europe Management B.V. to support global contract expansion.